Knowledge BaseTrying to install 32-bit drivers asking for ntprint.info
W P Staff asked 6 years ago

The server is a 64-bit 2008 server with the print role installed.  I can add x64 drivers fine, but when trying to add x86 drivers, I get stuck.  I have tried several HP printers:  LJ2300, 4100, 2420.

 

Here’s the procedure:

 

 

Under the Drivers area of Print Management, right click, Add Driver.

Click Next.

Select only x86 architecture.

Choose Have Disk.

Browse to the location of the extracted x86 driver for the printer.

Select printer from list (in this case LJ2420)

Click Next.

Windows prompts with the following:

Install Components from Windows Media

Please provide path to Windows media (x86 processor).

Type the path where the file is located and click OK.

 

It appears to be looking for ntprint.inf.  I have tried several OS installation CDs – Server 2003, XP, Vista.  None of them are accepted.

1 Answers
W P Staff answered 6 years ago

I had the same problem too.  I finally solved it by sharing a Windows folder on Vista Box.  Search for the ntprint.inf file on a Windows Vista Box.  It will most likely reference windows\winsxs\x86_ntprint.infXXXXXXX.  The WS08 server is looking for a x86 Vista Driver.