Knowledge BaseError 2738 could not access VBScript run time for custom action.
W P Staff asked 6 years ago

Get the following error when i try to install SQL 2008

1 Answers
W P Staff answered 6 years ago

Some report this issue occurring after McAfee removal, in this case use this tool.
Download the removal tool from:http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
 
If the above solution does not work, try the following alternative steps:
If you are using 32-bit version of Windows:

  • Run Command Prompt as administrator:
  • Start Menu -> All Programs -> Accessories
  • Right click on Command Prompt and select Run as administrator
  • Type the following command in the prompt: reg delete “HKCU\SOFTWARE \Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}” /f, then hit Enter.
  • Next, you must also type the following command: c:\windows\system32\regsvr32 vbscript.dll, then hit Enter.

If you are using 64-bit version of Windows:

  • Run Command Prompt as administrator:
  • Start Menu -> All Programs -> Accessories
  • Right click on Command Prompt and select Run as administrator
  • Type the following command in the prompt: reg delete “HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}” /f, then hit Enter.
  • Next, you must also type the following command: c:\windows\syswow64\regsvr32 vbscript.dll, then hit Enter.