Knowledge BaseAdding deleted user back to BES
W P Staff asked 6 years ago
trying to add a user that i just deleted back to BES, i can not find him in the directory
1 Answers
W P Staff answered 6 years ago

open the BAS, Select Manage users, under Search for users, click on “Advanced Search” Under the “Email criteria” change “Queued removal of BlackBerry Services:” to “True” than hit “Search” this should pull up your Pending Deleted user, than Click on his name, it will bring you to another screen, select a button that says something like “Immediately delete pending user”, than it will give you a message stating a success, than you should be ready to re-add the user. *You might have to restart the Service on the BES called “Blackberry MailStore Service”